Future-proof your
Healthcare Practice

The COVID-19 pandemic has shown how rapidly business as usual can be turned upside down within the blink of an eye. The healthcare industry has had to adapt but this new normal has resulted in many healthcare professionals being unsure how to recover lost income, optimise patient care and take their practices into the future.


Multiple intakes available for 2023, next programme starts 03 May. Start your application today →


Adapting to the new normal

If you and/or your team are looking to offer healthcare that will see these challenges merely as stepping stones, join us for the ‘Future-proof Your Healthcare Practice‘ online programme kicking off on Wednesday 3rd May 2023.

This interactive 7 week programme takes place every Wednesday evening and consists of working through an hour of online self-study materials in your own time followed by a 2 hour live online webinar per week. Key opinion leaders in each topic will guide delegates through each webinar.

Programme content


Webinar 1 | Meet and Greet and Orientation

  • Meet the Henley Future Proof your Healthcare Practice team and get to know your fellow colleagues who are journeying with you on the programme
  • Review the structure and key requirements to successfully complete this CPD accredited programme
  • Discover the Henley online platform and review the asynchronous self-study content
  • Discuss the requirements for the course assignment and class presentation

Webinar 2 | Navigating, innovating and connecting with the future healthcare ecosystem

  • Discover what the Fourth Industrial Revolution is and how it is already rapidly impacting your healthcare practice and influencing patient outcomes
  • Investigate how to harness the benefits of technological advances (remote consultations) to improve the patient pathway while creating additional capacity in your practice and reducing stress levels
  • Identify how to optimise your practice to better navigate the changes in the healthcare industry and create a sustainable and financially sound business model

Webinar 3 | Ensuring patient dignity, privacy and safety

  • Prepare your healthcare practice to embrace the ethical principles and how to implement key regulations and systems to support informed consent in a digital healthcare practice
  • Explore the core cybersecurity principles required to ensure data protection and compliance with the Protection of Personal Information Act (POPIA)
  • Examine how increasing digital innovation can impact access to healthcare services

Webinar 4 | Making virtual house calls and digitising your practice operations

  • Explore the differences between digitisation, digitalisation and digital transformation and how these principles can be leveraged at all levels to improve your practice
  • Appraise telehealth as a modality to enhance face-to-face consultations whilst appreciating the complexities associated with this new innovation
  • Discover the benefits of pivoting towards a leaner and greener way of practicing medicine and how this can positively impact the environment, your patients and your financial bottom line

Webinar 5 | How to build your virtual consulting room

  • Examine the importance of setting a vision and business strategy for your healthcare practice to create a successful business model
  • Explore how previous Future Proof your Healthcare Practice delegates have taken the knowledge and skillset acquired in the programme and implemented it to pivot their healthcare practices

Webinar 6 | Creating the virtual pathways for optimum patient care and experience

  • Discuss the primary drivers of changes in the healthcare industry
    Examine how observing events that identify healthcare industry patterns can support superforecasting to give you a competitive edge, reduce risk and seize opportunities as a healthcare professional
    Explore the interconnectedness of the healthcare system and what opportunities are available to consider implementing in your practice

Webinar 7 | Building your new telepractice - 90-day action plan

  • Share your newly acquired knowledge through a customised 90 Day action plan detailing how you intend pivoting your healthcare practice for the future
  • Explore how your cohort colleagues have proposed to adapt their practices to meet the needs of the 21st century patient

Preview this Course


Learning outcomes

Upon successful completion of the course, health professionals will be able to:

  • Understand and quickly comply with the new HPCSA, Medical aid and Medical malpractice insurers’ regulations governing remote consulting (also known as Telemedicine, Telehealth or Telepractice)
  • Triage and follow up patients online, offer virtual appointments, and improve patient access and customer experience, while efficiently providing more patient centred, quality healthcare to those that need it most.
  • Consult online as an additional and affordable service platform to conventional face-to face (F2F) and touch-based healthcare practices.

Duration and structure of this course

Duration: 7 weeks (consisting of a weekly 2-hour live online session and 1-hour self-study for 7 weeks, a total of 18 hours)
Format: Online face-to-face and self-study
Faculty: The programme is delivered by leading South African and international healthcare academics and practitioners.


30 CPD, Level 1 points that includes Ethics

Curriculum & Dates

Next intake: 03 May 2023


01 Navigating, innovating and connecting with the future healthcare ecosystem
02 Ensuring patient dignity, privacy and safety
03 Making virtual house calls and digitalising your practice operations
04 How to build your virtual consulting room
05 Creating the virtual pathways for optimum patient care and experience
06 Building your new Telepractice – a 90-day action plan

How to apply

Please click below to apply. Once we have received your completed application form, an invoice will be emailed to you for payment.

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ZAR 5,463.00 (incl. VAT) / US$ 342 / Euro 323 / GBP 303.50

*For group discounts (several doctors from the same practice), sponsorships or bursaries (especially for doctors in need of financial support, and from the townships and poorer areas of South Africa), please contact Wilma on the details below.

Wilma De Souza
Phone: 065 940 1231 | Email: wilmad@henleysa.ac.za

The only international quadruple-accredited business school in Africa AABS AACSB Association of MBAs EQUIS

Frequently asked questions:

Who can attend this programme?

Healthcare professionals from all disciplines are welcome to attend this programme. Support staff such as administrators and practice managers will also find the program of interest and applicable to their needs. Individuals working in other industries with a special interest in healthcare will also find this programme beneficial.

How many CPD points are awarded for this programme?

The South African Medical Association (SAMA) under the auspices of the of the Health Professions Council of South Africa (HPCSA) has awarded this programme 30 CPD, Level 1 points that includes Ethics.

Do I have to attend the whole programme?

CPD certificates are only awarded to delegates who complete the full programme

What platform are the webinars delivered on:

Henley Business Africa delivers the ‘Future-proof Your Healthcare Practice’ programme using Zoom.

Where do I access the self-study materials?

All self-study materials are available on the Henley virtual learning platform

What happens if I miss a session?

All the webinars are recorded and accessible on the Henley virtual learning platform

What is the cost and how do I pay?

Attending the ‘Future-proof Your Healthcare Practice’ programme costs ZAR 5,463.00 (incl. VAT) / US$ 342 / Euro 323 / GBP 303.50. Payments can be made via EFT or credit card. Please contact the Programme Manager, Wilma De Souza on WilmaD@henleysa.ac.za or +27 65 940 1231 for more information.

Are group rates and bursaries available?

If you have a group of colleagues or team members who wish to attend this programme, a reduced group rate is available. Bursaries are also available for healthcare professionals in need. Please contact the Programme Manager, Wilma De Souza on WilmaD@henleysa.ac.za or +27 65 940 1231 for assistance on group rates and bursaries.

The only international quadruple-accredited business school in Africa AABS AACSB Association of MBAs EQUIS

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