In the absence of clear corporate communication, chaos reigns
IT’S SAID that sticks and stones can break your bones, but words can never hurt you. It’s not totally true. Communication, particularly miscommunication, can actually kill you. In March 1977, 583 people perished on the Canary island of Tenerife when a KLM Boeing 747 crashed into a PanAm Boeing 747 on the runway. It was…