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18 Jul - 22 Jul Foundations for New Managers - July The shift from managing self to managing others requires a new value system where managing assumes a higher value than doing self-managed work. People often trip up here. The biggest problem is that new managers keep doing what they were doing before but at a more frantic level. This causes the people who report to them, and who are looking for leadership, to become disillusioned with management. A common pitfall is that line managers often end updoing line work which is counterproductive and th...Read more
20 Jul - 21 Jul Customer Experience Management The importance of understanding and managing customers' is rapidly increasing as customers' become more knowledgeable and involved through technology and social media. Organisation's need to understand customer expectations in order to proactively address and respond to their needs....Read more